Numerous measures are used to gauge the performance and the effective delivery of Victoria’s ambulance services. Ambulance Victoria not only measures and reports on response times but also how our clinical interventions affect patients. We provide excellent clinical outcomes for our most time-critical patients including cardiac arrest, heart attack, major trauma and stroke patients, and we exceed our targets for quality and safety.
Health and Safety Strategy
Our Health and Safety Strategy details Ambulance Victoria’s plans to improve the health, safety and wellbeing of our people and describes the actions the organisation will take over three years from 2016 to 2019.
In 2018/2019 we got to patients faster than ever before and we provided best care to more of them with an increase in demand for our services. Below are some other highlights from our 2018/2019 Annual Report.
Statements of Priorities are key accountability agreements between Government and Victorian publicly funded health, mental health and ambulance services.
The annual agreements support the delivery of or substantial progress towards the key shared objectives of quality and safety, good governance and leadership, access and timeliness, and financial sustainability.
Ambulance Victoria’s Statement of Priorities provides:
an overview of our service, strategic priorities and deliverables
Ambulance Victoria invited the Victorian Public Sector Commission to undertake an organisational capability review to ensure that we were well positioned to meet the future health emergency needs of the Victorian community.
We welcome the Review and support all its recommended priorities for action.
In Victoria, response times are measured from the receipt of the triple zero (000) call until paramedics arrive on scene. Response times are influenced by many factors including traffic, road and weather conditions, distance required to travel, availability of ambulances and demand for our services. Each triple zero (000) call is assessed on clinical need. An ambulance is always prioritised to respond to the sickest patients first, especially those with life-threatening conditions.
Ambulance Victoria is committed to releasing response time performance data on a quarterly basis.